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FREQUENTLY ASKED QUESTIONS | GENERAL INFORMATION | OXYGEN ON AIRPLANES

FREQUENTLY ASKED QUESTIONS

1. What is my cost?
2. How many batteries are provided?
3. Are the batteries readily available? Can I obtain some at my local hardware store?
4. How long will the battery last?
5. Will my Medicare or insurance pay for my travel needs?
6. How soon before my trip should I reserve equipment?
7. What if I cancel my trip.  Do I still have to pay for the rental.
8.  I just found out about a need to travel?  How soon can I get a portable oxygen concentrator (POC)?

9. Do I need a doctor’s prescription?
10. How heavy are your portable oxygen concentrators?
11. How is the equipment delivered?
12. Are freight charges extra?
13. Can the equipment be used internationally?
14. What if equipment breaks down?
15. What if my trip gets cancelled or I have a change of plans?
16. What is the charge if the rental equipment has already shipped?

Q What is my cost?
A Costs vary by number of weeks rented, and additional batteries (if needed).  You will need to call for a detailed estimate.  Its helpful if you can tell us your oxygen flow setting in liter per minute, hours per day of oxygen use, dates of travel, airline (if flying), and if you use a demand flow oxygen system (somtime called pulse flow or breath activated flow) .

Q How many batteries are provided?
A The number of batteries provided varies by model of portable oxygen concentrator (POC) rented. Additional batteries are available for an additional cost.

Q Are the batteries readily available?  Can I obtain some at my local hardware store?
A No, the batteries are unique to each model of portable oxygen concentrator. They can only be obtained through the manufacturer or a dealer.

Q How long will the battery last?
A Battery duration varies by model and oxygen flow setting.   We would need to discuss which portable oxygen concentrator best suits your needs and how many batteries will be necessary for your trip.

Q Will my Medicare or insurance pay for my travel oxygen needs?
A Liberty Medical is not a Medicare provider. You should check with your current home oxygen provider, Medicare, or your insurance company. Liberty Medical will not submit bills or claim forms to Medicare or insurance.

Q How soon before my trip should I reserve a POC?
A We advise equipment be reserved a minimum of 2 weeks prior to your departure. If possible, call 4 weeks prior to departure for traveles planned during holidays. 

Q What if I cancel my trip.  Do I still have to pay for the rental. 
A You can cancel any time without penalty up until equipment has left our facitliy. Once equipment is picked up or shipped you will be required to pay for the rental and any assoicated shipping charges.  

Q I just found out about a need to travel?  How soon can I get a portable oxygen concentrator?
A Equipment can usually be picked up or shipped the same same day you call if its a week day. Weekends and holidays are more challenging but some accomidations can be made.  

Q Do I need a doctor’s prescription?
A Yes, you need either an oxygen prescription or an airline physican concent form (each airline calls it somthing different) to rent or purchase a portable oxygen concentraor.  Documents can be emailed, mailed, or faxed. Your current home oxygen provider also has your oxygen prescrition on file. This document is probalby acceptable as well.

Q How heavy are your portable oxygen concentrators?
A Portable oxygen concentrator weights vary greatly. We sell a model which weights just 2 pounds. Our rental POC start at 6.5 pounds and go up to 20 pounds. 

Q How do I get a POC from Liberty Medical?
A You can pick up a POC at our Golden Colorado office or it can be shipped using UPS or Fed-Ex. 

Q Are freight charges extra for rented equipment?
A Yes, freight charges are extra and can be sizable if next day delivery is required.

Q Can the equipment be used internationally?
A Yes, POC are made to accept a variety of voltages from 120-240, 50-60 Hz.  Be sure to tell your Liberty Medical representative you are traveling internationally.  We have a lot of experience and can help to avoid some common mistake. 

Q What if equipment breaks down?
A Liberty Medical can usually ship replacement equipment with next day delivery within the continental USA.  Holidays and weekends are an exception.   Liberty Medical cannot provide assistance to international travelers.

QWhat if my trip gets cancelled or I have a change of plans?
AYou can cancel your reservation for rental equipment at any time BEFORE the equipment ships without penalty.

Q. What is the charge if the rental equipment has already shipped and I change my mind or cancel my trip?
A. Once the equipment has been shipped, you will be charged for the round trip freight fees PLUS one week of rental.