FREQUENTLY ASKED QUESTIONS | GENERAL INFORMATION | OXYGEN ON AIRPLANES

FREQUENTLY ASKED QUESTIONS

1. What is my cost?
2. How many batteries are provided?
3. Are the batteries readily available? Can I obtain some at my local hardware store?
4. How long will the battery last?
5. Will my Medicare or insurance pay for my travel needs?
6. How soon before my trip should I reserve equipment?
7. What if I cancel my trip.  Do I still have to pay for the rental.
8.  I just found out about a need to travel?  How soon can I get a travel oxygen concentrator?
9. Do I need a doctor’s prescription?
10. How heavy is the travel oxygen concentrator?
11. 10 to 20 pounds, that seem like a lot of weight?
12. How is the equipment delivered?
13. Are freight charges extra?
14. Can the equipment be used internationally?
15. What if equipment breaks down?
16. What if my trip gets cancelled or I have a change of plans?
17. What is the charge if the rental equipment has already shipped?

Q What is my cost?
A Costs vary by model, number of days or weeks rented, and number of additional batteries needed.   You will need to call for a detailed estimate.  Please have an idea of the number of days you will be traveling and for those individual traveling by commercial airlines, the flight duration.

Q How many batteries are provided?
A Liberty Medical provides two batteries for each rented  travel concentrator. Additional batteries are available for an additional cost.

Q Are the batteries readily available?  Can I obtain some at my local hardware store?
A No, the batteries are unique to each model of travel concentrator. They can only be obtained through the manufacturer or a dealer.

Q How long will the battery last?
A Battery duration varies by model and oxygen flow.   The most popular travel concentrators will run about 3 hours per battery with an oxygen flow setting of 3 or less.  You will need to call to get a better idea of which machine best suits your needs and how many batteries will be necessary for your trip.

Q Will my Medicare or insurance pay for my travel needs?
A No, Medicare will not pay for travel oxygen needs.  Insurance varies by company but based on our past experiences, insurance typically will not pay for travel oxygen needs. 

Q How soon before my trip should I reserve equipment?
A We advise equipment be reserved a minimum of 2 weeks prior to your departure. If possible, call 4 weeks prior to departure for traveles planned during holidays. 

Q What if I cancel my trip.  Do I still have to pay for the rental. 
A You can cancel any time without penalty up until equipment has been shipped. 

Q I just found out about a need to travel?  How soon can I get a travel oxygen concentrator?
A Equipment can usually be shipped with next day delivery.  

Q Do I need a doctor’s prescription?
A Yes, a doctors prescription is required.  Prescriptions can be either mailed for faxed.

Q How heavy is the travel oxygen concentrator?
A Weight varies by model.  Most travel models weigh between 10 and 20 pounds with two batteries. 

Q 10 to 20 pounds, that seem like a lot of weight?
A All travel concentrators do come with a wheeled cart.  Some models also have a shoulder strap.  No question, 10 pounds can get heavy.

Q How is the equipment delivered?
A Equipment is delivered 3rd day freight or sooner.  An adult signature is required.

Q Are freight charges extra?
A Yes, freight charges are extra and can be sizable if next day delivery is necessary.

Q Can the equipment be used internationally?
A Yes, the travel oxygen concentrators have international capacity.  Be sure to tell your Liberty Medical representative you are traveling internationally.  We have a lot of experience and can help to avoid some common mistake. 

Q What if equipment breaks down?
A Liberty Medical can usually provide next day delivery within the continental USA.  Holidays and weekends are an exception.   Liberty Medical cannot typically provide assistance to international travelers.

QWhat if my trip gets cancelled or I have a change of plans?
AYou can cancel your reservation for rental equipment at any time BEFORE the equipment ships without penalty.

Q. What is the charge if the rental equipment has already shipped?
A. Once the equipment has been shipped, you will be charged for the round trip freight fees PLUS a daily rental rate of $50 per day (or your weekly rental rate, whichever is the lesser) until the equipment is returned to Liberty Medical.